Refund Policy

At Rhyno Infotech, we build custom websites, dashboards, and digital products tailored to your exact business requirements. Since we spend real hours planning, designing, and coding your project, we follow a fair refund and cancellation policy.

1. Project Deposits

When we agree to build a website or software, we ask for an advance deposit to secure your slot and cover wireframe planning. Once we start drafting layouts or wireframes for you, this deposit is non-refundable because it pays for the design work already completed.

2. Milestone Payments

For larger projects divided into phases (e.g. wireframing, frontend, database setup, final launch):

• Once a milestone is completed, approved by you, and paid for, that amount cannot be refunded.
• If you decide to halt the project mid-way, you only pay for the milestones we have already completed or the active hours spent on the current phase. Any advance paid for work we haven't started yet will be refunded to you.

3. Subscriptions & Monthly Maintenance

If you hire us for monthly website maintenance, cloud hosting, or SEO services, you pay in advance at the start of each billing cycle. You can cancel your monthly plan whenever you want. We don't issue partial refunds for the remaining days of the month, but your service will remain active until that billing cycle ends.

4. Project Cancellation by Us

In the rare event that we cannot deliver your project due to technical limits or developer emergencies, we will notify you immediately. We will issue a full refund of any pending milestones or active phase payments within 7 to 10 working days.

Have any questions?

If something isn't clear or you want to discuss a specific payment policy, please call our team or drop us an email. We believe in open communication and are always here to help.